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If you are unable to access your Bigpond email via a web browser then there are some problems that you need to check urgently. These types of issues can be rectified on the user end itself and do not need help. You can clear the cache and cookies of the browser and disable any extensions. But if there is no success after troubleshooting then you must get in touch with Bigpond email customer support number that stays reachable 24 hours of the day.